About Us


About EVA Air

EVA Air, a Star Alliance member recognized worldwide for its exceptionally high service and safety standards, was established in 1989 as Taiwan's first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container shipping leader Evergreen Line. It flies a fleet of close to 70 Boeing and Airbus aircraft to more than 60 international destinations throughout Asia, Oceania, Europe and North America. With just one easy stop in Taipei, travelers can connect onward to most major cities throughout Asia, including 29 destinations in China. Travelers can learn more about EVA and book and buy tickets at evaair.com.


Customer Service & Contingency Plan

EVA Airways is committed to maintain the highest level of safety, service, comfort and convenience to our customers. This Customer Service Plan is introduced in accordance with the requirements of the U.S. Department of Transportation (DOT) set forth in 14 CFR section 259.5 and is applicable for flights to and from the US. However, some of the services and assurances set out in this plan are also provided on other non-US flights.

Baggage delivery

It is our goal that our customers and their baggage travel on the same flight and that baggage is delivered to our customers on time. In case your baggage is delayed, we will make every reasonable effort to return it to you within 24 hours. There are a number of factors that can cause baggage to be delayed, sometimes for more than 24 hours. These include: customs and immigration procedures, unusual operational interruptions, and/or the handling baggage by other carriers (for itineraries involving more than one airline).

If you are unable to locate a bag upon arrival, you should notify an EVA airways baggage services agent prior to customs clearance. A report will be filed for you at that time, and you will be given a phone number for follow-up. You will receive periodic updates regarding the status of your baggage.

Reservation

Make plans now to travel with EVA and enjoy our courteous, enthusiastic service. When you make your reservations, please use the same English name that appears on your passport and provide your current daytime and evening telephone numbers. We will give you your own confirmation or record locator number, and a time limit for how long we can hold the reservation before you need to pay for your ticket.

EVA cannot change the name on reservation records or tickets. If you need to revise your ticket because your name has been misspelled, your first and last names transposed, an incorrect title used, or to add an alias, please contact an EVA reservations office so a correction can be made.

Order of Denied Boarding

In the event that there are not enough volunteers, other passengers may be denied boarding involuntarily in accordance with the following order of denied boarding:
  • Passengers holding free or reduced fare tickets entitled to firm booking, issued by other airline.
  • Passengers holding free or reduced fare tickets entitled to firm booking, issued by EVA.
  • Passengers other than airline employees holding free or reduced fare tickets entitled to firm booking, with the exception of government inspectors or checkers.
  • Revenue passengers (excluding volunteers) by considering lowest fare-type passenger first and highest fare-type passenger last.

EVA Launching

TAIPEI, TAIWAN (May 5, 2016) – EVA Air will launch non stop flights from Chicago to Taipei on Thursday, Nov. 3, 2016.To start, the airline will operate four flights a week, using one of its latest-model, Wifi equipped Boeing 777-300ERs comfortably configured for 333 passengers in Royal Laurel business, Elite premium economy and Economy Classes. EVA is also giving passengers more itinerary flexibility by adjusting schedules to offer more daytime flights and increasing frequencies on existing routes. Passengers can learn more about EVA and its services and book, buy and reserve seats now through travel agents, EVA offices, by calling 800-695-1188 and online at evaair.com.

Convenient early morning departures and arrivals westbound and nighttime departures and arrivals eastbound will enable business travelers to use their workdays for appointments and meetings instead of running to or from an airport.


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EVA flight BR55 will leave Chicago’s O’Hare International Airport at 00:20 (12:20 am) on Monday,Wednesday, Thursday and Saturday and land at Taipei’s Taoyuan International Airport at 06:00 (6:00 am) the next day. North America-bound flight BR56 will depart Taoyuan on Tuesday, Wednesday, Friday and Sunday at 19:50 (7:50 pm) and arrive in Chicago at 19:40 (7:40 pm) the same day.

Adding to current Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver services, Chicago is EVA’s eighth gateway in North America.As the airline continue to grow its services in this important market, it is adding three weekly daytime flights to existing daily New York service and further expanding operations to two trips a day on October 3. EVA will start adjusting its Los Angeles schedule on August 4, offering travelers morning, afternoon and nighttime flights to choose from.


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The change son all of these routes will give North America passengers more departure and arrival options and make on ward connections to destinations throughout Asia easier and more convenient than ever.

EVA already has more flights and seat capacity between North America and Taiwan with more easy, one-stop connections to more destinations throughout Asia and Mainland China than any other airline.By year end, it will be offering 76 flights a week between North America and Taipei. And it is increasing frequencies on routes within Southeast Asia, boosting the number of easy onward connections from the current 84 flights a week to 124 this year as well.The added flights, adjusted schedules and new Chicago route will equip EVA to offer business travelers from throughout North America greater convenience, more choices and easier access to markets, financial centers and manufacturing hubs throughout Asia.